Update Opsgenie alert priority when the issue priority in Jira is changed
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
The solutions suggested in this article are only applicable to sites using Jira Service Management bundled with Opsgenie. They don't apply to sites migrated to the new streamlined incident management experience.
Purpose
With the new Jira Service Management / Jira Opsgenie integration, the priority of the alert matches the issue priority only at the time of creation. The alert priority in Opsgenie is not updated when the issue priority in Jira is changed.
This is expected behavior as it is not part of the integration. We're tracking the feature request here:
Environment
Jira Service Management Cloud / Jira Cloud integrated with Opsgenie via the New Integration:
Solution
You can update the Alert priority with an Automation Rule on Jira. You can follow one of the below approaches to configure the Automation rule: