User Profile Page Shows a Blank Screen

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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible




The following appears in the atlassian-jira.log file:

/rest/appfusions/gplus/signin/latest/session [] Anti-request forgery token does not match
/secure/Dashboard.jspa [gadgets.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/
/secure/ViewProfile.jspa [webwork.util.ValueStack] query="/hasMoreThanOneProfileTabs" {[id="null" type="5" values=""]} {[id="hasMoreThanOneProfileTabs" type="8" values=""]}
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(
Caused by: java.lang.NoClassDefFoundError: com/opensymphony/user/User
    at java.lang.Class.getDeclaredMethods0(Native Method)
    at java.lang.Class.privateGetDeclaredMethods(
    at java.lang.Class.privateGetPublicMethods(
    at java.lang.Class.getMethods(
    at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor$GhettoInitter.maybeInit(
    at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor$1.create(
    at com.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(
Caused by: java.lang.ClassNotFoundException: com.opensymphony.user.User
    at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(
    at org.apache.felix.framework.ModuleImpl.access$200(
    at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass( IN LOG


The Google Drive in JIRA add-on is incompatible with the current version of JIRA.


  1. Download a compatible version of 'Google Drive in JIRA' from
  2. Update the add-on through JIRA's Universal Plugin Manager as described in installing by file upload.
Last modified on Nov 15, 2018

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