User Profile Page Shows a Blank Screen

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

 

 

Problem

The following appears in the atlassian-jira.log file:

/rest/appfusions/gplus/signin/latest/session [atlassian.googleplus.rest.GPlusSessionResource] Anti-request forgery token does not match
...
/secure/Dashboard.jspa [gadgets.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/com.appfusions.jira.google-apps-jira-auth:google-auth-gadget/gadgets/login.xml
/secure/ViewProfile.jspa [webwork.util.ValueStack] query="/hasMoreThanOneProfileTabs" {[id="null" type="5" values=""]} {[id="hasMoreThanOneProfileTabs" type="8" values=""]}
java.lang.reflect.InvocationTargetException
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
...
Caused by: java.lang.NoClassDefFoundError: com/opensymphony/user/User
    at java.lang.Class.getDeclaredMethods0(Native Method)
    at java.lang.Class.privateGetDeclaredMethods(Class.java:2521)
    at java.lang.Class.privateGetPublicMethods(Class.java:2641)
    at java.lang.Class.getMethods(Class.java:1457)
    at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor$GhettoInitter.maybeInit(AbstractJiraModuleDescriptor.java:301)
    at com.atlassian.jira.plugin.AbstractJiraModuleDescriptor$1.create(AbstractJiraModuleDescriptor.java:54)
    at com.atlassian.util.concurrent.ResettableLazyReference$InternalReference.create(ResettableLazyReference.java:182)
...
Caused by: java.lang.ClassNotFoundException: com.opensymphony.user.User
    at org.apache.felix.framework.ModuleImpl.findClassOrResourceByDelegation(ModuleImpl.java:772)
    at org.apache.felix.framework.ModuleImpl.access$200(ModuleImpl.java:73)
    at org.apache.felix.framework.ModuleImpl$ModuleClassLoader.loadClass(ModuleImpl.java:1690)FILL IN LOG

Cause

The Google Drive in JIRA add-on is incompatible with the current version of JIRA.

Resolution

  1. Download a compatible version of 'Google Drive in JIRA' from https://www.appfusions.com/display/GDOCSJ/Downloads+and+Notes
  2. Update the add-on through JIRA's Universal Plugin Manager as described in installing by file upload.
Last modified on Nov 15, 2018

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