Users can't create issues "Account: Account is required"

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After enabling a Tempo Plugin, an error is thrown anytime users tries to create issues. 


When turning on a Tempo plugin, the Custom Field Account: Account is needed and made required to create issues but the field isn't made available on the create issue screen.


  • navigate to Cog Icon > Issues > Fields - Custom Fields and see if the field Account: Account exists.
  • Edit the Field configuration that Account: Account is associated with by navigating to Cog Icon > Issues > Field Configurations then select Configure
  • Edit the field so that it is either optional or so that it says show

Last modified on Feb 26, 2016

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