Using Cookie based Authentication for REST API Through AWS Load Balancer

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

When using Cookie-based authentication for REST API's through an Amazon Web Service Load balancer, you will need to provide the AWS ALB cookie alongside the Jira Session cookie. 

The requests can come back empty if the proper cookie is not used. 

Diagnosis

Environment

  • Any Jira Server setup that utilizes an AWS load balancer and is using cookie-based authentication for REST. 

Resolution

The correct format for querying in this method is the following. 

curl -X GET 'url' -H "Cookie:AWSALB=[cookie value]; JSESSIONID=[cookie value];"

For example, 

curl -X GET 'https://getsupport.atlassian.com/rest/api/2/issue/fake-issue' -H "Cookie:AWSALB=AD879D3912AEFE25B8593E6BA58B7FA4501A4E70C0F6150AC773568513B44E10BC0E7134A23BEB5E258411A4BBD92E1E180ABFB791DD634D921F70FA0A736815F636F29BB693D3B6B96D4DB7921760B570C7509077; JESSIONID= 3EEA0827F60EF36A230E32BE0912345A;"
DescriptionUsing Cookie-based auth for REST with AWS ALB
ProductJira,Jira Software, Jira Service Management
Last modified on Nov 23, 2020

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