We're unable to confirm that Jira license error during JIRA setup

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This article only applies to Atlassian's server products. Learn more about the differences between cloud and server.

Problem

While setup JIRA for the first time, the user will need to specify a JIRA License to proceed. While adding the license, JIRA unable to confirm the license and threw below error in UI:


Diagnosis

Environment

  • JIRA installed in Windows that use a Buddhist Calendar (like Thai for instance).

Diagnostic Steps

  • Checking the license use, we can see that the license is actually a valid license.

  • Check the user language format uses in the server, if the server is using a Buddhist Calendar the format would be like below:

    user.language.format                          : th


Cause

The server is using a Buddhist Calendar while JIRA is checking using a Gregorian calendar to check the license.

Workaround

The workaround is either:

  1. Set the localization back to anything that uses the Gregorian calendar in the server. OR
  2. Follow KB on Setting properties and options on startup to add below JVM entry to the startup option.

    -Duser.language=en -Duser.country=US
  3. Restart JIRA for the changes to take effect.



DescriptionJIRA unable to confirmed valid license if the server used a Buddhist Calendar
ProductJIRA

Last modified on Jun 19, 2019

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