Data pipeline export fails but the UI indicates it is in progress

Platform Notice: Data Center Only - This article only applies to Atlassian products on the data center platform.

Problem

When exporting data using the data pipeline API in Jira or Confluence, the export fails, but the application UI still indicates that the export is still in progress. 

Cause

This can happen if the node running the data export process fails unexpectedly.

Resolution

You will need to manually mark the export as CANCELLED, and try again.

To mark the export as cancelled, make a DELETE request, which will release the process from any lock, allowing you to kick off another data export.

For more information on the REST methods available, see:



DescriptionData pipeline export fails but the UI indicates it is in progress
ProductJira, Confluence
Last modified on Feb 17, 2021

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