Groups contain permissions for products that do not exist on your cloud site
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Learn what to do when your migration plan fails with the error message "Groups contain permissions for products that do not exist on your cloud site".
Overview
When using the Jira Cloud Migration Assistant (JCMA) or the Confluence Cloud Migration Assistant (CCMA) to migrate data from Server to Cloud, the migration plan fails and one of the following messages appears:
Groups contain permissions for products that do not exist on your cloud site. Enable Jira Work Management in your cloud site and try again.Groups contain permissions for products that do not exist on your cloud site. Enable Jira Software in your cloud site and try again.Groups contain permissions for products that do not exist on your cloud site. Enable Jira Service Management in your cloud site and try again.Groups contain permissions for products that do not exist on your cloud site. Enable Confluence in your cloud site and try again.Solution
For the missing product that appears on the error message:
- Add the product to your Cloud site.
- Retry the migration.
Once it's completed, if you don't need that product, you can unsubscribe from the product you just added to remove it from your site (Cancel your site subscription).