Summary

The following documentation will guide you in resolving the XML backup import error could not find entity for entityName: CommentVersion

Overview

When migrating data from Jira Server to Jira Cloud through XML backup import, the process might encounter a failure. An error message will be displayed on the screen:

There was an error importing file CSSSRB-765.zip: Validation failed. Following issues were reported: [GenericDelegator.makeValue] could not find entity for entityName: CommentVersion

This issue occurs due to the existence of the following tables in Jira Server that don't exist in the Jira Cloud.

• IssueVersion

• CommentVersion

• WorklogVersion

Solution

To fix the issue, follow the workaround below:

• Unzip the server backup. There will be two files entities.xml and activeobjects.xml.

• In the entities.xml file, search and remove these entries:

  • IssueVersion

  • CommentVersion

  • WorklogVersion

• Once removed, save the entities.xml file and zip it together with activeobjects.xml.

• Perform the restoration once again in Cloud.