Summary     

Any newly created issue across the site is "Flagged". This feature could only be set manually using the board/backlog.

Environment

Cloud

Diagnosis

1. Inspected the "Create" transition under the workflow editor.
2. Checked the "Custom Field".

Cause

• As mentioned in the Flag an issue public page, the Flag has should have only one option in Jira Cloud. 
• The supported option in Jira Cloud is - “Impediment”. 
• Navigate to the custom field page and look for the field context and the options available for "Flag".
• If you find more than one field context or option then the site is impacted by this issue.

Solution

• The "Flag" field is ideally locked in Jira Cloud. To fix this issue, the field should be unlocked to delete the other field contexts or field options.
• As Jira Cloud customers can’t access the Database, please reach out to the Support team to assist you with this fix.