Summary

Unable to invite user, restore access or add a user to a group with error: Action could not be performed because you've reached the maximum number of users for your plan. Upgrade to grow your team.

Environment

.
Atlassian Cloud

Diagnosis

• When trying to activate a suspended user or inviting a new user to an instance it fails with an exception Action could not be performed because you've reached the maximum number of users for your plan. Upgrade to grow your team.
• Open the developer tool (keyboard shortcut F12) and try to restore access to the suspended user, invite user or add user to a default group which grants access to the product, you will see an exception like the one below in Activate, Invite or Group 

{
    "key": "licenceExceeded",
    "context": {
        "message": "Licence exceeded: LicenceCheckHardLimitFailure{licenceCheckProducts=[LicenceCheckProduct{skippedLicenceCheck=false, productARI=ARI{resourceOwner=jira-product-discovery, resourceType=site, resourceId=xxxxx}, availableLicencesWithinSoftLimit=0, availableLicencesWithinHardLimit=0, requiredSeats=1}]}",
        "reason": "[jira-product-discovery]"
    }
}

The user is invited with access to the product without any available licenses

Restore the suspended user and the user has a product allocated with no license remaining

Grant group permission which enables product access or consumes a license of a product with no license remaining

Cause

• Multiple products are allocated to the user and the number of licenses for one or more products has reached the maximum limit.
  
  

Solution

• Remove the maximum licensed product while inviting the user.
• Do not grant access to the group which is the default group for the product.
• While trying to restore the access, remove the product or the group and then restore the user access.