Summary

Sometimes, when adding a group to product access within the User Management page, we face the error message below:

Context

This error message is shown when adding a group set as default group access (see screenshot) to a different product, and the instance also has the Original user management experience (see the table below).

Which user management experience do you have?

To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management.

Example of scenarios:

• When trying to grant all Jira users the Jira Service Management - Customer product access, you would add the "jira-users" group to the Customer access tab in the User Management - Product Access page.
• When trying to grant all Confluence users the Jira Service Management - Customer product access, you would add the "confluence-users" group to the Customer access tab in the User Management - Product Access page.

You can also see a request with the configuration and response below:

# Request:

POST https://admin.atlassian.com/gateway/api/adminhub/um/site/<Site-Cloud-ID>/product/jira-servicedesk/access-config/helpseeker
Payload: {"groups":["<groupId>"]}

# Response:
{
    "key": "badRequest",
    "context": {
        "message": "usermanagement.accessconfig.invalid.has.default.use"
    }
}

Suggested solution

Please create a new group or use one not set as default in a product. This way, you'll be able to grant access to it.

References

• Default groups and permissions
• Troubleshoot issues related to managing groups