Boards in Jira Data Center appear as blank pages with "missing jira/util/browser" JavaScript console errors
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Boards in Jira Data Center appear as blank pages with greyed-out sidebars, and the error We couldn't load the project sidebar is shown:
Environment
Jira Data Center 8.x and above
Diagnosis
In the JavaScript developer console log, there are many missing jira/util/browser errors:
Cause
This problem can be caused when the file JIRA_INSTALL/atlassian-jira/static/util/browser.js and/or its minified counterpart, JIRA_INSTALL/atlassian-jira/static/util/browser-min.js, are corrupted.
Solution
- Download a copy of your version of Jira from our Jira Data Center download archives in ZIP or TAR.GZ archive format.
- Extract the archive.
- Compare the files
atlassian-jira/static/util/browser.jsandatlassian-jira/static/util/browser-min.jsto the files in the same locations under your Jira instance's installation directory. - If the files are different, then copy the correct files to your Jira instance's installation directory and overwrite the corrupted files.
- After overwriting the corrupted files with the correct files from the downloaded archives, restart Jira.