Jira Service Crashes due to "Index Snapshot" failure
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Summary
Jira Service crashes when Jira tries to create an "Index Snapshot".
Environment
Jira Data Center all versions.
Diagnosis
- Reviewing the atlassian-jira.log, below "IOException" is observed while "Jira Index Snapshot" service tries to generate Snapshot.
2025-03-11 06:00:23,865+0000 Caesium-1-1 ERROR anonymous JIRA Index Snapshot Service [c.a.jira.service.ServiceRunner] An error occurred while trying to run service 'JIRA Index Snapshot Service'. java.io.IOException: Entry 'comments/_ev.fdt' closed at '26353664' before the '37014815' bytes specified in the header were written
com.atlassian.jira.util.RuntimeIOException: java.io.IOException: Entry 'comments/_ev.fdt' closed at '26353664' before the '37014815' bytes specified in the header were written
at com.atlassian.jira.index.ha.backup.CloseableBackupBuilder.addToBackup(CloseableBackupBuilder.java:72)
at com.atlassian.jira.index.ha.SnapshotDeletionPolicyContributionStrategy.addToBackup(SnapshotDeletionPolicyContributionStrategy.java:90)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.contributeToBackup(DefaultIssueIndexer.java:624)
.
.
Caused by: java.io.IOException: Entry 'comments/_ev.fdt' closed at '26353664' before the '37014815' bytes specified in the header were written- In the logs we can see that, Jira service tried to create the snapshot in a "temp" path as below.
/opt/atlassian/jira/temp/snapshot1741759200723/2025-03-12 06:00:00,728+0000 Caesium-1-4 INFO anonymous JIRA Index Snapshot Service [c.a.j.util.compression.ArchiveUtils] Creating archive of type: SNAPPY in path: /opt/atlassian/jira/temp/snapshot1741759200723/IndexSnapshot_11800_250312-060000.tar.sz - However, we observed disc space error for the same path "'The storage device containing the temporary directory '/opt/atlassian/jira/temp' is low on disk space
2025-03-12 08:49:13,367+0000 support-zip ERROR [c.a.t.healthcheck.concurrent.SupportHealthCheckProcess] Health check 'Backup and recovery' failed with severity 'critical': 'The storage device containing the temporary directory '/opt/atlassian/jira/temp' is low on disk space (1 GB). This directory is node specific, and lives on its nodes filesystem. Make sure that the amount of free space is double the estimated size of the index ({2}).'
Note- The path above can vary depending on the Jira application installation directory setup.
Cause
The "Jira application installation directory/temp" path where the Jira service first tries to create the snapshot is running low on disk space.
Solution
Review the disk space of the "Jira application installation directory/temp" path. For example, in the above logs above, below path is running low on disk space. If required, increase the disk space.
/opt/atlassian/jira/temp