Summary

From the Issue Navigator, users are unable to export to Excel more than 1000 rows.

Cause

The 1000-row export limit within JIRA Cloud is hardcoded specifically to prevent a performance hit to your instance

Solution

Workaround 1

Export issues by using Google Sheets or Microsoft Excel.

All steps can be found here: How to export more than 1000 issues using Google Sheets

Workaround 2

Use the  pager/start URL parameter to work around this issue by adjusting the index value to export issues from 1001 onwards. You will need to merge the results manually.

1. Run a search on the issue navigator to get all the issues that need to be exported (The example below contains 1000+ issues).
   
2. Export the first 1000 issues using the standard export feature (Export > Export Excel CSV (all fields))
   

3. For the next thousand issues, right-click on the same option above and open in a new tab, you should get a URL string like below:

   https://<instance name>/sr/jira.issueviews:searchrequest-csv-all-fields/temp/SearchRequest.xls?jqlQuery=&tempMax=1000

   Cancel the download, as we only require the URL string.

4. Append the &pager/start=1000 at the end of the URL string to instruct JIRA to export from index 1001 and above. Example:

   https://<instance name>/sr/jira.issueviews:searchrequest-csv-all-fields/temp/SearchRequest.xls?jqlQuery=&tempMax=1000&pager/start=1000

   Visit this URL in your browser and save the file when prompted. For the subsequent 1000 issues, adjust the index value accordingly, for example &pager/start=2000 (and so forth).

5. Open the exported CSV files and manually consolidate them if necessary.