Problem handling JIRA issues and throws java.lang.NoClassDefFoundError: com/atlassian/greenhopper/license/LicenseInfo$Builder in the logs
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When handling individual issues (create, delete, etc), JIRA doesn't behave as expected.
When deleting issues, the following appears in the atlassian-jira.log
2015-11-16 10:51:51,683 http-nio-80-exec-1 ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [Servlet execution threw an exception] with root cause
java.lang.NoClassDefFoundError: com/atlassian/greenhopper/license/LicenseInfo$Builder
at com.atlassian.greenhopper.license.LicenseInfo.builder(LicenseInfo.java:20)
at com.atlassian.greenhopper.license.LicenseServiceImpl.getLicenseInfo(LicenseServiceImpl.java:44)
at com.atlassian.greenhopper.license.LicenseServiceImpl.isLicensed(LicenseServiceImpl.java:65)
at com.pyxis.greenhopper.jira.listeners.GHSyncherListener.isLicenseValid(GHSyncherListener.java:42)
at com.pyxis.greenhopper.jira.customfields.GreenHopperCTFIndexer.issueCreated(GreenHopperCTFIndexer.java:49)
at com.atlassian.jira.event.issue.AbstractIssueEventListener.workflowEvent(AbstractIssueEventListener.java:145)
at com.atlassian.jira.event.issue.IssueEventListenerHandler$IssueEventInvoker.invoke(IssueEventListenerHandler.java:52)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher$1$1.run(AsynchronousAbleEventDispatcher.java:48)
at com.google.common.util.concurrent.MoreExecutors$DirectExecutorService.execute(MoreExecutors.java:299)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:107)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:160)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:79)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishEvent(DefaultIssueEventManager.java:145)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.publishAsRedundant(DefaultIssueEventManager.java:159)
at com.atlassian.jira.event.issue.DefaultIssueEventManager.dispatchRedundantEvent(DefaultIssueEventManager.java:99)
at com.atlassian.jira.workflow.function.event.FireIssueEventFunction.execute(FireIssueEventFunction.java:67)
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)
at com.opensymphony.workflow.AbstractWorkflow.initialize(AbstractWorkflow.java:615)
at com.atlassian.jira.workflow.OSWorkflowManager.createIssue(OSWorkflowManager.java:879)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:737)
at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(DefaultIssueManager.java:636)
at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:198)
at com.atlassian.jira.bc.issue.DefaultIssueService.create(DefaultIssueService.java:163)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:497)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:30)
at com.sun.proxy.$Proxy227.create(Unknown Source)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:497)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:161)
at com.sun.proxy.$Proxy227.create(Unknown Source)
at com.atlassian.jira.quickedit.action.QuickCreateIssue.doExecute(QuickCreateIssue.java:270)
... 1 filtered
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:67)
... 7 filtered
at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
... 50 filtered
at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:59)
... 147 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Cause
Corrupt caches can cause the behavior above.
Resolution
- Stop JIRA
Clear the plugin cache directories:
rm -rf $JIRA-HOME/plugins/.bundled-plugins rm -rf $JIRA-HOME/plugins/.osgi-pluginsRemove the contents of Jira "work" directory _(just the contents, not the folder itself)_:
rm -rf $JIRA-INSTALL/work/*- Restart your JIRA instance
If this resolves your issue there may be a directory related issue as these files should be cleared upon restart
Last modified on Aug 12, 2021
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