Get "We couldn't deliver this payload: Invalid host name." error message in Github
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The problem happened when added a Github account in DVCS accounts page. The following will be showing the error message "We couldn't deliver this payload: Invalid host name.":
Some issues is not synchronise with the Github.
Diagnosis
Environment
- JIRA 7.0.0
- JIRA DVCS Connector Plugin - 3.3.16-D20150922T053442
- Test with "localhost" or "IP address".
Cause
The problem was caused by the DNS name.
Resolution
Fix the DNS name or test with server IP address.