Advanced Roadmaps for Jira unavailable with PluginNotAvailableException exception
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Advanced Roadmaps for Jira screens show up, but never load any plans or teams.
Diagnosis
When checking the logs, we see errors like this one:
2022-02-22 12:30:16,982-0500 http-nio-8080-exec-22 url:/secure/PortfolioProgramView.jspa username:test WARN a1234 123x123x1 1jckovq 192.168.1.101 /secure/PortfolioProgramView.jspa [c.a.r.j.p.v.program.data.ProgramInformationProvider] com.atlassian.rm.common.bridges.api.plugins.PluginNotAvailableException
com.atlassian.rm.jpo.env.EnvironmentTeamManagementNotAvailableException: com.atlassian.rm.common.bridges.api.plugins.PluginNotAvailableException
at com.atlassian.rm.jpo.env.teams.JiraTeamService.getTeams(JiraTeamService.java:155)
...
Caused by: com.atlassian.rm.common.bridges.api.plugins.PluginNotAvailableException
at com.atlassian.rm.common.bridges.api.plugins.PluginVersionAwareSpringProxy.load(PluginVersionAwareSpringProxy.java:84)
at com.atlassian.rm.common.bridges.api.plugins.PluginVersionAwareSpringProxy.get(PluginVersionAwareSpringProxy.java:74)
at com.atlassian.rm.jpo.env.teams.JiraTeamService.getTeams(JiraTeamService.java:140)
...Cause
One of the Advanced Roadmaps plugin is either disabled or has modules disabled.
Solution
Check if all Advanced Roadmaps plugins are enabled, along with all their modules.
Last modified on Feb 23, 2022
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