The Advanced Roadmap custom field Team does not show in the custom field search
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The Advanced Roadmap custom field 'Team' not visible in the Jira custom fields list (in the page ⚙ > Issues > Custom fiels). When we search for "Team", this field is not listed:
Environment
Jira Software Server/Data Center on 9.0.0 and above versions.
Causes
Root Cause 1
One of the possibilities is Advanced Roadmap custom fields are missing from the database due to some migration issues. In such case, they need to manually be re-created. Generally these 5 fields are associated with Advanced Roadmap: Team, Parent Link, Target start, Target end, Original story points.
Our main focus in this article is the 'Team' custom field, but it applies to other Advanced Roadmap fields too if they are missing.
Root Cause 2
The module Team (rm-teams-custom-field-team) from the Advanced Roadmaps Team Management plugin is disabled at the plugin level, causing this field not to be listed in the custom field search.
This can be verified by expanding the app Advanced Roadmaps Team Management in the page ⚙ > Manage Apps > Manage Apps, and then expanding the section "X of Y modules enabled", as illustrated below:
Solution
For Root Cause 1
If the 'Advanced Roadmap custom fields' are missing from the database due to migration issues, then they need to be re-created as suggested in this KB article: Missing Advanced Roadmap custom fields.
For Root Cause 2
- Validate and ensure all the modules in the 'Advanced Roadmaps for Jira' associated plugins are enabled for the application to work fine. These are the 3 plugins and dependent modules we need to focus on: Advanced Roadmaps for Jira, Advanced Roadmaps plans, Advanced Roadmaps Team Management.
- In our specific use case, problem is from 'Advanced Roadmaps Team Management' plugin where 'Team (rm-teams-custom-field-team)' module is disabled (screenshot shared above). Validate this and re-enable to module, this should hep fix the issue and 'Team' field should be once again available for search and listed in the custom fields list.