Raising requests on behalf of customers

Raise a customer request

1. From your service project sidebar, select Raise a request ().
2. Select the request type that matches your customer's need. 
3. In the Raise this request on behalf of field, enter a new customer's email address, or search for an existing customer: 
    
4. Fill in the request details. If the customer is in an organization, you can choose to share the request with that organization.
5. Select Create. Your customer is emailed a link to the new request. New customers also receive an invitation to finish creating a service desk account.

Invite a new customer

1. From your service project sidebar, select Customers.
2. Select Add customers and enter your customer's email address. 
3. If they belong to an organization, select it from the Add to organization dropdown.
4. Select Add, and you're done!