Troubleshooting issues with request types
This page contains information about the errors and problems that you might have when setting up request types for your service project.
Issue | Resolution |
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Cannot delete the request type because it is the default request type for the email channel. | Jira administrators can change the default request type for email requests to be another one by going to Project settings > Email settings in your service project. For more information about the email channel setup, see Receiving requests by email. |
Cannot show a hidden field or make an optional field required because the request type is the default for the email channel. | You have the following options:
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Request type displayed as "No match" in agent view. | You have the following options.
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Last modified on Mar 19, 2021
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