Adding Insight custom fields to screens in Jira

You can have your objects displayed in Jira issues by adding Insight custom fields to Jira screens (just like you would with your usual Jira custom fields). This could be adding the affected business service to your incident issues, adding a computer to a hardware request issue, or adding a set of potentially affected hosts to a change request issue.

Quick overview

Here's a video on Insight custom fields if you'd like get a quick overview:

Creating Insight custom fields

You can create three types of custom fields: Default, Referenced, and Readonly.

• Default Insight custom field
• Referenced Insight custom field
• Read-only Insight custom field

Enabling access for customers

When you add Insight custom fields to Jira Service Management, you need to enable them for customer portals. Without these steps, customers won't be able to access these fields. Learn more...