Jira Data Center and Server mobile app
Jira Service Management has successfully passed the Beta stage and is now officially supported in the mobile app. To get this version, you'll need to upgrade to Jira Service Management 4.15 or later. If you can't upgrade yet, you can continue using Beta.
A native app for Jira Service Management Data Center and Server is here!
About the app
Here’s what you’ll get, and what you can do in the app.
Available right now
Viewing Jira Service Management projects and requests
- Viewing agent queues
- Working on requests (creating, editing, linking, reassigning, responding to customers, etc.)
- Viewing SLAs and planning which tasks need to be resolved first
- Viewing and editing fields specific to Jira Service Management (Organizations, Request types, Request participants)
- Approving and declining
- Commenting internally and externally
Receiving notifications about request updates
Attaching files
- Viewing Assets fields (available on iOS, Android support coming soon)
Still working on
Editing Assets fields
Requirements
Jira Service Management
You’ll need to install the latest version of the Mobile Plugin for Jira from Atlassian Marketplace, or upgrade to Jira Service Management 4.15 or later, which includes the plugin out of the box.
Device requirements
To use the app, your users will need a device with either:
Android 5.1 (Lollipop) or later, or
iOS 15 or later (iPhone, iPad, or iPod Touch)
Downloading the app
If you already used our Jira Data Center and Server app for Jira Software or Jira Core, you’re good to go, it’s the same app. If not, you can download it for Android or iOS.
Considerations for administrators
Here are some things to consider when determining whether your users will be able to use the app.
Related pages and known issues
If you’re having problems with logging in or encountered some other issues, head on to our knowledge base articles that will tell you what to do: