Jira Data Center and Server mobile app
Jira Service Management has successfully passed the Beta stage and is now officially supported in the mobile app. To get this version, you'll need to upgrade to Jira Service Management 4.15 or later. If you can't upgrade yet, you can continue using Beta.
A native app for Jira Service Management Data Center and Server is here!
About the app
Here’s what you’ll get, and what you can do in the app.
Available right now
- Viewing Jira Service Management projects and requests
- Viewing agent queues
- Working on requests (creating, editing, linking, reassigning, responding to customers, etc.)
- Commenting internally and externally
- Viewing SLAs and planning which tasks need to be resolved first
- Viewing and editing fields specific to Jira Service Management (Organizations, Request types, Request participants)
- Approving and declining (including the support for mandatory comments on approve/decline actions)
- Receiving notifications about request updates
- Attaching files
- Viewing Assets fields (available on iOS, Android support coming soon)
Still working on
Editing Assets fields
Requirements
Jira Service Management
You’ll need to install the latest version of the Mobile Plugin for Jira from Atlassian Marketplace, or upgrade to Jira Service Management 4.15 or later, which includes the plugin out of the box.
Device requirements
To use the app, your users will need a device with either:
Android 5.1 (Lollipop) or later, or
iOS 15 or later (iPhone, iPad, or iPod Touch)
Downloading the app
If you already used our Jira Data Center and Server app for Jira Software or Jira Core, you’re good to go, it’s the same app. If not, you can download it for Android or iOS.
Considerations for administrators
Here are some things to consider when determining whether your users will be able to use the app.
The Jira Data Center and Server mobile app can push notifications directly to users' devices. Users choose whether they'd like to receive push notifications from the app, and can opt out at any time. This feature uses a cloud-based notifications service developed and maintained by Atlassian and hosted on our AWS infrastructure. No user or message content is sent to the service, only notification IDs, and we don't store any data.
- If you need to avoid using any cloud-based services you can choose to disable push notifications entirely. Head to Administration (
) > System > Jira mobile app . - If you're using restrictive firewall or proxy server settings, you'll need to allow (whitelist)
https://mobile-server-push-notification.atlassian.com/to ensure push notifications work as expected.
For sites that are not accessible on the public internet (for example users need to be connected via VPN to use the app) we adapt the push notification message as follows:
- If the user is connected to your network or VPN, we'll show the full notification, for example "Sara Leung shared 'End of year party' with you"
- If the user is not currently connected to your network or VPN, we'll show a shorter notification, for example "1 new notification".
For more info about push notifications, see Push notifications.
Related pages and known issues
If you’re having problems with logging in or encountered some other issues, head on to our knowledge base articles that will tell you what to do: