This page tells you how to reduce the number of users that count towards your Confluence license. You may want to reduce your user count in Confluence if you have exceeded your license limit, or if you want to change to a lower-tier license to reduce costs. 

Understanding the user count for your Confluence license

The number of registered users allowed on your Confluence site may be limited, depending on your license type. See the licensing and pricing overview on the Atlassian website. If you have an 'unlimited' license, then the number of registered users is not significant.

The number of registered users is also called the 'user count' or the number of users 'signed up currently'. It is determined as follows:

  • It includes only those users who have the 'can use' global permission for the Confluence site. (See Global Permissions Overview for more about the 'can use' permission.)
  • It does not include anonymous users, who may access your Confluence site if you have allowed anonymous access. (See Setting Up Public Access for more about allowing anonymous access.)
  • It does not include deactivated users.

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Reducing the user count

The recommended method for reducing your user count is to remove or deactivate the users. You can remove users who do not require access to Confluence and have never created content in Confluence. You can deactivate users who have created content but no longer require access to Confluence. See Deleting or Deactivating Users.

Alternatively, if you have connected Confluence to an LDAP directory, you may want configure Confluence to synchronise a subset of users from LDAP rather than all users. This is described in the following knowledge base article: How to change the number of users synchronized from LDAP to Confluence. This can be a complicated procedure and we recommend that you do not use this method unless necessary.

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