When you add a mail account, you are configuring Confluence to download mail from that account and archive the mail within the space.

You need space administration permissions to add a mail account. See Space Permissions Overview.

(warning) Note: Confluence will remove email messages from an email account when it transfers them to the mail archive. You must therefore configure Confluence to poll a clone email account rather than the actual account. For example, to archive the actual account sales@company.com to your Confluence Sales space, you must first create a clone account such as conf-sales@company.com that contains the same email content.

Step 1. Create a clone email account on the mail server

  1. Add a new email account on the mail server with the clone email address.
  2. Copy all existing email messages from the actual account to the clone account.
  3. Set up the actual account to bcc sent email messages to the clone account.
  4. Set up the actual account to forward received email messages to the clone account.

Related pages:

(warning) The information on this page does not apply to Confluence Cloud.

Step 2. Configure Confluence to archive the clone account

  1. Go to the 'Mail Accounts' view:

    • Go to the space and choose Space tools > Integrations on the sidebar.
      Choose Mail Accounts.
    • If your space uses the Documentation theme:
      Choose Browse > Space Admin at the top of the screen.Note: The 'Space Admin' option appears only if you have space admin permissions for the space or you have System Administrator global permissions.
      Choose Integration > Mail Accounts.
  2. Choose Add mail account.
  3. Enter configuration details for the account.
    • Account Name: Enter a name for this account by which it will be known in Confluence.
    • Description: Provide a description for this account (optional).
    • Protocol: Choose from POP, IMAP, POPS or IMAPS.
    • Hostname: Enter thehost name of the mail server on which the account resides.
    • Port: Do not edit this field. The mail server's port number will be displayed by default.
    • Username: Enter a username that has permission to retrieve mail from this account.
    • Password: Enter the account's password.
  4. Choose Test Connection to verify the details.
  5. Choose Create to add the account to Confluence.
  • Only site spaces can store mail archives. Personal spaces cannot. See Working with Spaces for an explanation of site spaces and personal spaces.
  • Confluence mail archiving is an optional feature. This means that the 'Mail' options may be disabled and will therefore not appear in the Confluence user interface. Mail archiving features are contained in a bundled plugin. To activate mail archiving features in Confluence, enable the plugin – choose  > General Configuration > Manage Add-ons. Then choose System in the drop down, and enable the Confluence Mail Archiving Plugin.
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