Stash fails to connect to external database - The target database is not configured for UTF-8 support

Troubleshooting Databases

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Symptoms

Stash fail to connect to MySQL database. The following appears on the UI:

The target database is not configured for UTF-8 support. For information
 about creating a database for use with Stash, please refer to the Stash
 documentation.If you continue having issues, get in touch with our support team and we'll help get you up and running.
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Cause

When creating the Stash external database, incorrect character set and collation were used. 

Resolution

To fix the error message, please make sure you configured the correct character set (UTF-8) required by Stash at the database creation time. There are instructions on how you should perform that within each of the documents below:

# Make sure your MySQL database is configured as the document above -> utf8 character set encoding and utf8_bin collation
show variables like "character_set_database";
show variables like "collation_database";
Last modified on Mar 30, 2016

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