Simple Escalation

Here is a piece of code that performs simple escalation. The code finds all issues that have been in the 'Open' status for longer than 24 hours and increases the priority of these issues (if there is a higher priority). This code could be used in a JIRA service so that it is performed periodically.

Please note that the code assumes that all the issues use the default workflow. Hence it also assumes that the the step id it should search for in the OSCurrentstep table is 1. If your issues are using a different workflow you will need to see what status id to search for.

The above code will make change items of updated issues appear as if they have been performed by the "admin" user. You may wish to create a special user for this task.