Summary

The Bitbucket Server or the Bitbucket Elasticsearch Windows service does not start and throws "Error 1069: The service didn't start due to a logon failure".

Environment

Bitbucket Server running on Windows and installed as service.

Diagnosis

The following error is thrown by the Windows Service Manager when attempting to start the Bitbucket Server or Bitbucket Elasticsearch service:

Error 1069: The service didn't start due to a logon failure.

Cause

The issue usually occurs if you:

• Provided a wrong account password when configuring your service.
• Changed the password of the account used by the service, and have not updated this information in the service.
• The account's password expired automatically.
• A System Administrator has changed the password.

Solution

Double-check if the password set for the service(s) are correct and update them accordingly.

Editing the account used by a service application

1. Open the Windows Service Manager (you can access it from Windows Control Panel > Administrative Tools or the Start menu when you type services).
2. Find your service (e.g., Atlassian Bitbucket or Atlassian Bitbucket Elasticsearch) and double-click it to open its properties (or right-click it and select Properties).
3. You can edit the service account on the Log On tab. Make sure to provide the correct password for the selected account. If the Local System account radio button is selected, change it to This account, select an account and provide the correct password.
   

Please follow the instructions from Running Bitbucket Server as a Windows service when installing Bitbucket Server as a service on Windows.

For more information on the error and further troubleshooting, please check this external page: Troubleshooting Error 1069: The service did not start due to a logon failure