Create support zip fails with timeout message
Symptoms
After creating a Support Zip, the following appears in the Bitbucket Server UI:
Your request timed out. Please try again. If you're sending a support request, please check your mail settings.
Cause
This is a bug on the Support Tools Plugin for when the Support Zip is too big: Unable to locate Jira server for this macro. It may be due to Application Link configuration. .
Resolution
Although that message is reported by the plugin, the file is generated within your $BITBUCKET_HOME/export directory. Please monitor this directory as the file is built in memory and written to the disk in one go - thus you'll notice the file with 0 bytes size until the plugin is finished.
Last modified on Mar 30, 2016
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