HTTP 500 error when navigating to a file
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Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When navigating to a specific file Bitbucket Server throws a 500 error and the following appears in the atlassian-bitbucket.log:
2015-04-30 10:21:14,635 ERROR [http-nio-7990-exec-7] @13I6IJGx621x53279x0 10.4.120.71 "GET /mvc/error500 HTTP/1.1" c.a.s.i.web.ErrorPageController There was an unhandled exception loading [/projects/PROJECT/repos/REPOSITORYSLUG/browse/File]
org.springframework.web.util.NestedServletException: Request processing failed; nested exception is com.google.template.soy.tofu.SoyTofuException: When evaluating "getWebItems('bitbucket.repository.nav', ['repository': $repository])": While computing function "getWebItems('bitbucket.repository.nav', ['repository': $repository])": null value
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:978) ~[FrameworkServlet.class:4.1.1.RELEASE]
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25) ~[na:na]
at com.atlassian.bitbucket.internal.spring.security.Bitbucket ServerAuthenticationFilter.doFilter(Bitbucket ServerAuthenticationFilter.java:111) ~[Bitbucket ServerAuthenticationFilter.class:na]
at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:111) ~[BeforeLoginPluginAuthenticationFilter.class:na]
at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:77) ~[BeforeLoginPluginAuthenticationFilter.class:na]
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100) ~[TrustedApplicationsFilter.class:na]
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) ~[na:na]
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100) ~[TrustedApplicationsFilter.class:na]
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) ~[na:na]
at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:32) ~[na:na]
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) ~[na:na]
at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:89) ~[BeforeLoginPluginAuthenticationFilter.class:na]
at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75) ~[BeforeLoginPluginAuthenticationFilter.class:na]
at com.atlassian.bitbucket.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:85) ~[DefaultRequestManager.class:na]
at com.atlassian.bitbucket.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38) ~[ConfigurableWebFilter.class:na]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) [na:1.7.0_45]
at java.lang.Thread.run(Thread.java:744) [na:1.7.0_45]
... 215 frames trimmed
Caused by: com.google.template.soy.tofu.SoyTofuException: When evaluating "getWebItems('bitbucket.repository.nav', ['repository': $repository])": While computing function "getWebItems('bitbucket.repository.nav', ['repository': $repository])": null value
Cause
This is likely caused by an unsupported third-party add-on. Specifically, it has been observed that the ReadMe Parser plugin may cause this when anonymously accessing a file.
Resolution
- Disable the unsupported third-party add-on
Last modified on Oct 26, 2016
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