• Atlassian Cloud
• Jira platform
• Jira Software
• Jira Service Desk
• Confluence

Email users with suggested account changes

From the Change details button, you can suggest that a user changes their account details to make their profile more consistent and easier to identify. Read more about administering Atlassian accounts.

Give your users a Trusted permission

From a user's Permission options, select Trusted to give certain users more responsibility. These users will be able to install and configure new products on your site and invite new users themselves.

Claim accounts after verifying a domain

To start managing accounts on your domain, we’ve included an additional step that requires you to claim accounts after verifying that you own the domain. From the table on the Domains page, click Claim accounts next to the verified domain. Read more about verifying a domain.

Human Resource template added to classic projects

Human Resources (HR) template now available in Jira Service Desk classic projects.

Traditionally HR teams’ work process is driven by paper. By setting up your HR team with a service desk, they can work more efficiently with a digital workflow.

The new HR templates provide request types for employee onboarding and offboarding, terminations and tracking changes to employee details. It also features a simplified workflow designed to be less intimidating to understand and modify.

And if that wasn't enough, soon we'll be releasing Legal and Facilities templates for classic project. Exciting stuff!

Updates to how you give people access to your next-gen projects

Listening to your feedback, we’ve moved access settings to a more intuitive space. Check out your next-gen project’s Access page (called Internal access in Jira Service Desk). It replaces your old People page in your project’s settings. We moved your project access settings from the Details page to the Access page, too, so you can easily manage individual and site-wide access in a single place.

New user profile cards

When you hover over someone’s name in directories, on dashboards, and in user picker fields, you’ll now start to see rich profile cards with more information and a link to the user’s profile (if you have permission to see it).

Megaphone Better Together Touchpoints Experiment

https://hello.atlassian.net/wiki/spaces/PGT/pages/572752749/Content+Megaphone+touchpoints for the Megaphone touchpoint experiment

GitHub app on the Atlassian Marketplace

We've partnered with GitHub to build a new and improved integration, which you can install at the Atlassian Marketplace. This replaces the DVCS connector in Jira's system settings. Current GitHub integrations set up under the old method will continue to work, but new integrations must be set up using the app on the Atlassian Marketplace. We're rolling out this update gradually, so it may not be on your Jira Cloud site yet.

This won't affect GitHub Enterprise integrations, which must still be set up via the DVCS connector.

Human Resource template added to classic projects

Human Resources (HR) template now available in Jira Service Desk classic projects.

Traditionally HR teams’ work process is driven by paper. By setting up your HR team with a service desk, they can work more efficiently with a digital workflow.

The new HR templates provide request types for employee onboarding and offboarding, terminations and tracking changes to employee details. It also features a simplified workflow designed to be less intimidating to understand and modify.

And if that wasn't enough, soon we'll be releasing Legal and Facilities templates for classic project. Exciting stuff!

Global create can select request type and raise on behalf of

You can now create a request on behalf of your customers and set them as the reporter. Use the global create a request button ( + ), then select Raise this request on behalf of and add in your customer's email.

New issue view: Create and link issues in one go

Rather than separately creating then linking an issue, you can now get it done all at once in the new issue view. Open an issue and select Link issue, then choose + Create linked issue and fill in the details.

New issue view for Jira Service Desk

The new issue view groups key actions and information in a logical way, making it easier for you to scan and update requests. Learn more about the new issue view.

Use keyboard shortcuts in your queues

Use keyboard shortcuts to navigate around your queues and get your work done faster. You can now move through issues, select their fields, and go to the issue view from your queues just by using your keyboard!

Customer portal request details page redesign

We have redesigned the customer portal request details page to make it easier to use. You’ll notice we have added a rich text editor, sorted the activity stream from old to new, and have moved the location of the request fields, share button, approval and comment boxes.

Maintenance complete on the Request and Approvals pages

We've completed some maintenance to the customer portal, you may notice some cosmetic updates to the Request and Approvals pages.

Easier configuration for the new issue view

If you have the new issue view, you can now easily configure how your issue view looks for each request type.

From your service desk project, go to Project settings > Request types and you'll find the new layout for making changes.

Issues with the customer organizations field now use the organization name instead of ID when exporting to CSV

When exporting Jira issues to CSV from the Jira Issue Navigator, the Custom field (Organizations) now contains the name of the organizations linked to the issue. The field previously contained the organization ID, which was not valuable for exports used for reporting.

As part of this change, a CSV import can now match organizations by both their ID and their name. No changes are needed if you use CSV export files for import.

Blogs are getting the first round of editing improvements

If you've ever thought 'I wish it was easier to read blogs on mobile.... or on other devices', then this change is for you. Blogs are getting fixed-width layouts to improve readability across all devices. We're making a bunch of other updates to improve editing reliability and clean up your editing experience, so some macros may be temporarily unavailable while they're under maintenance. You can read more about these changes on our docs site.

Teams have arrived in Confluence retrospectives!

Instead of having to individually add each member of your team to a retrospective, Confluence now lets you assign people to Teams, so you can bulk add everyone at once.

Use the retrospective template to see Teams in action. You can edit Teams through the retrospective-creation process, and add or edit other attendees for each retrospective you create.

We're extending editing improvements to all pages on Android

The editing improvements we made to blogs a few months ago are coming to the rest of your Android mobile pages, too. In addition to being faster and more reliable, your new pages are also responsive, optimized for readability, and have advanced tables. Some macros are still missing as we rebuild them, but you can check the list of changes and track updates to macros on our docs site.

Confluence Cloud recent pages drawer

We’ve made it easier to get to the pages you visited or worked with most recently. A new action has been added to the global sidebar that presents you with a list of your recent pages; interaction-specific tabs help you narrow the list based on your actions, like visited, edited, or saved as draft.

Share pages directly with your team

It’s now easier to share pages with everyone on your team, all in one go. When you click Share on any page or blog post, Confluence now lets you add a team – no need to enter each person individually. Learn more

Convert pages to use the new editor

You can now convert your existing pages that were created using the legacy editor to use the new editing experience! Learn more

Confluence navigation just got better

Get to information faster with improved navigation – making what you need visible from anywhere in Confluence. Learn more

Portfolio for Jira plan macro

The Portfolio for Jira plan Confluence macro lets you embed a Portfolio for Jira Server and Data Center plan in a Confluence page. Join key stakeholders in the spaces where business goals are built and tracked, and share how work is progressing across multiple projects and teams.