Atlassian Cloud changes Feb 7 to Feb 14, 2022
These changes have recently been rolled out to Atlassian Cloud sites.
Changes labeled ROLLING OUT are being gradually rolled out and may not be on your site just yet.
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Atlassian Cloud
Your cloud-hosted products are supported by the Atlassian Cloud platform. This section usually includes changes related to multiple Atlassian Cloud products, site administration, and user management.
Admin Insights Trello
NEW THIS WEEKYou can now view organization insights for Trello. From your organization at admin. atlassian.com, select Security > Insights.
If you have Atlassian Access you can see the active Trello users in the Active users chart. This includes all users who have used Trello at least once a month and have an email domain that the organization admin manages. You can also see a new chart breaking down the active Trello users by pricing plan.
Introducing a new look for your Opsgenie integrations
ROLLING OUTNow you can add new integrations to your Opsgenie account and manage your existing ones from a single Integrations menu under Settings. We’ve also made integrations easy to set up using a simpler framework, which is currently available for Jira Software Cloud and Jira Service Management Cloud integrations. Select the integrations with a New highlight to try them.
Project pages: minor UI improvements
We’ve made some minor UI changes to project pages.
- You’ll see a message that says Powered by Confluence at the bottom of the screen. Selecting this will take you to Confluence.
- The icon and UI for your connected space or page have been updated.
- Information about your pages Name, Contributors, and Last modified has been retained, but the labels have been removed to improve readability.
Deprecation notice - Atlassian account passwords for API and Git activity will be disabled 1 March 2022
ROLLING OUTAs previously announced in the Bitbucket blog, beginning 1 March 2022, Bitbucket users will not be able to use their Atlassian account passwords for API and Git activity.
Additionally, we've recently announced that new users with Atlassian accounts created on or after 13 September 2021 will not be able to use their account passwords for these Bitbucket activities.
For API and Git operations, an app password with the necessary scopes can be used in place of your account password. Please see Bitbucket Cloud documentation for a detailed explanation of what app passwords are and how to create and use them.
Other functionality affected
OAuth 2.0 Resource Owner Password Credentials Grant flow
It will no longer be possible to perform the OAuth 2 Resource Owner Password Credentials Grant flow, since this requires an Atlassian account password. App developers should use one of our supported OAuth 2.0 flows to obtain access tokens.
Obtaining a Two Step Verification recovery token over SSH
Bitbucket previously allowed a combination of an SSH key and password to retrieve a Two Step Verification (2SV) recovery token. This will no longer be supported. Users with 2SV enabled should visit their personal settings and securely save or write down their recovery tokens to avoid a 48-hour lockout in case of a lost or stolen 2SV device.
Access your organization administration from any Atlassian product
ROLLING OUTYou can now access your organization administration from any of your products through the Product switcher in the top navigation. This makes it easy to manage all of your accounts and security policies globally across your sites and products.
Access your organization administration from any Atlassian product
ROLLING OUTYou can now access your organization administration from any of your products through the Product switcher in the top navigation. This makes it easy to manage all of your accounts and security policies globally across your sites and products.
View actions made to your sandbox through the audit log
ROLLING OUTIt's now easier to track activities in your sandbox. To view previous actions, go to your Organization administration and from the Security tab in the top navigation select Audit log. Learn more about the audit log
Jira platform
Changes in this section usually apply to all Jira products. We'll tell you in the change description if something is only for a specific Jira product.
Improvements to the View all plans page in Advanced Roadmaps
NEW THIS WEEKColumns on the View all plans page in Advanced Roadmaps are now sortable!
When you're looking at the View all plans page in Advanced Roadmaps, you can sort them according to plans that you've marked as a favorite, who the lead user of that plan is, or when the plan was last updated.
Issue view: Read what your custom fields do
NEW THIS WEEKNo more confusion over how your custom fields work. You can now hover over the info icon next to a custom field's name to read its description, if there is one. If your custom field doesn't have a description, your admin can add one by editing it. Learn more about editing custom fields.
Create subtasks in the timeline view
ROLLING OUTYou can now break down items into smaller subtasks in your timeline view. Subtasks are smaller items that relate to the overarching objective.
QR code enabled in Insight for Jira Service Management
To help you manage physical assets, we've added the ability to print QR codes to Insight in Jira Service Management Cloud. Printed QR codes can be applied to physical assets and then scanned to quickly find information about that object in Insight.
You can print QR codes for multiple objects by selecting Bulk actions > Print QR codes.
Learn more about printing QR codes in Insight for Jira Service Management Cloud.
Company-managed projects: Move fields around to change the issue layout
ROLLING OUTChange the issue layout of a company-managed project by dragging fields under Description fields, Context fields, Hidden fields, or Hide when empty sections. Learn how your fields appear in the issue view.
Select Project settings > Issue layout > Edit issue layout to change the issue layout of a company-managed project.
Learn what's new in Jira directly from the help menu
We've updated our release note experience, bringing it directly into Jira. Now, release notes are contextual, based on what features are delivered to your Jira site specifically.
You can view our feature announcements, improvements, bug fixes, experiments and more:
1. Select Help from the top navigation bar.
2. Select Find out what's changed in Jira.
No more getting lost after updating a workflow in team-managed projects
We heard that after updating a workflow, being forced to go to Project settings isn't always the best experience, especially if you opened the workflow editor from somewhere else. So now, after updating a workflow, we keep you in the workflow editor and let you navigate to wherever you want.
Filters: Collaborate easier with edit permissions
No more copying and recreating filters just to collaborate. A filter's owner can give anyone on the team permission to edit it. To try it out, go to your filter and select Details > Edit permissions.
Filters: Admins can retain access to a private filter by changing its owner
We heard that losing private filters from deleted users is a hassle, so we're giving admins the power to change the owner of both private and shared filters. This means that if a private filter's owner leaves your team, you can still access the filter by changing its owner. To see your team's filters and change their owners, go to Jira settings > Filters.
New Import Jira Server and Import Jira Cloud screens replaces the Restore system screen
ROLLING OUTThe Restore system option, also commonly referred to as Site Import enabled you to import:
- Jira server backup files to migrate from Jira server to cloud
- Jira cloud backup files to reset the cloud site among other reasons
Recently, we announced that Site Import won’t be available for some users looking to import server backups to migrate from server to cloud. To make sure that users who want to import cloud backups aren’t impacted, we’ve now split Site Import into two screens.
- To import server backups, go to Settings > System > Import Jira Server
- To import cloud backups, go to Settings > System > Import Jira Cloud
Workflow: All validation errors in one place
We heard that going back and forth with errors while working with issues could be a hassle, so we’re putting all your validation errors in one place. If you have multiple validation errors when creating an issue or moving an issue through its workflow, you’ll now see them all in one flag or dialog box.
A faster way to refresh dashboards
No more refreshing gadgets one by one, and no more need to reload your entire dashboards page. You can now get the latest updates to all your gadgets in just one click. To try it out, go to a dashboard and select Refresh.
Deprecation notice - we are sunsetting the Jira Cloud for Mac app
In February 2022, we're sunsetting the Jira Cloud for Mac app. You don’t need to do anything; your work is up-to-date and available in Jira via your web browser.
Jira Software
Create a branch from the Jira issue view
NEW THIS WEEKIf your Jira Software project is connected to a source code management tool like Bitbucket or GitHub, you can now create a branch in your connected code tool directly from a Jira issue.
Here’s how to do it:
1. Navigate to the Jira issue.
2. On the Details tab, in the Development panel, select Create branch.
3. Select your preferred source code management tool, or copy the suggested branch name to create your branch locally.
The suggested name includes the issue key, meaning build info will be automatically linked to your issue.
Project pages: connect project with a page
We’ve updated project pages so it’s possible to connect a single Confluence page, rather than an entire space. You can do this by selecting the Connect to different space or page icon (represented by two arrows). Learn more.
Updates to how you create projects in Jira
ROLLING OUTCreating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.
Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:
- Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
- Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.
Advanced Roadmaps for Jira - Edit issue descriptions
When you select the issue description field and issue title on your Advanced Roadmaps timeline, an editor window will appear. In this, you can edit either field, then select Save to commit your changes.
Advanced Roadmaps - Infer dates from releases
In Advanced Roadmaps, you can now schedule issues based on the releases to which they're assigned in the same way you can with sprint dates. Learn more about the wild world of scheduling issues according to releases in Advanced Roadmaps!
Advanced Roadmaps is included with all Jira Software Cloud Premium and Enterprise subscriptions.
Team-managed projects: Set up new statuses without leaving the workflow editor
ROLLING OUTIf you add a new status in the workflow editor, you can now assign it to a board column straight away. You can choose to keep your new status hidden, or drag and drop it to a column so it’s visible on your board and backlog.
Roadmaps - Inline issue create for story level issues
Now when you want to insert child issues into your roadmap view, you won't need to reposition them after they're created.
This new update allows you to create and then insert a child issue. To use it, hover on the edge of the two issues between which you'd like to create a new one, then select the + that appears. Once you've created your issue, it'll automatically be inserted at that ranking.
Releases experience improved for Jira Software projects
ROLLING OUTWe’ve uplifted the Releases experience in Jira, tidied things up, and made some minor changes to the layout of the page.
The new experience is similar in terms of functionality, but we've rewritten the code so we can maintain it more easily and add new features in the future.
We’ve also removed the option to trigger a Bamboo build when you release a Jira version. Bamboo and Jira Software integrations will continue to work, but you’ll need to run your builds directly in Bamboo rather than via a Jira release. Learn more about running a Bamboo build manually
Learn how to get started with the Code feature in Jira
We updated the Code in Jira page so it now has guidance to help you do the following:
- connect your SCM tool
- link repositories to your Jira Software project
- see development insights in Jira issues.
Go to Code in the project menu to get started.
New settings for completed epics on your roadmap
ROLLING OUTDefine how many completed issues appear on your timeline using the new Issue display range function in the View settings menu.
Set your timeline to show completed parent-level issues from the last one, three, six, nine, or twelve months. You can also choose to hide all completed parent-level issues.
Bulk review all Fisheye commits associated with a single Jira issue
For customers using the Fisheye-Crucible integration with Jira Software, we’ve added a new bulk review link to the Commits tab in the development details dialog. Rather than creating individual reviews for each file, you can now create reviews for all the commits associated with a Jira issue in one go.
Here’s how:
1. Open a Jira issue
2. In the Development panel, click on the number of commits to open the development dialog
3. On the Commits tab, make sure you are viewing your Fisheye repositories and select Create review for all commits
Jira Service Management
Jira Service Desk is now Jira Service Management! We’re in the process of rolling out some exciting new features for all users. Learn more about these new features.
Forms: Get the information you need, when you need it
ROLLING OUT NEW THIS WEEKForms use conditional logic to dynamically show or hide fields, and can include headings, tables, and rich formatting. Use forms in your portal to gather information when a request is raised, or add forms to existing issues to gather new information as it’s needed.
We're rolling out forms slowly, so keep an eye out under Project settings (or Service project settings in team-managed projects) for Forms in the navigation on the left.
Learn from incidents with post-incident reviews
NEW THIS WEEKCreate post-incident reviews within Jira Service Management and bring teams together to discuss the details of an incident: why it happened, what impact it had, what actions were taken to resolve it, and how the team can prevent it from happening again.
Post-incident reviews are a chance to uncover vulnerabilities in your system, stop repeat incidents, and decrease time to incident resolution in the future, and are an important step in the lifecycle of an always-on service.
Head to Project settings > Features and use the toggle to enable Post-incident reviews.
Find requests in the help center faster with improved filters
NEW THIS WEEKYou can now filter your requests across multiple statuses and request types in your help center requests list. The improved filtering experience will make it easier than ever for you to find the requests you need.
Get to your objects quicker with Insight in Jira Service Management
ROLLING OUT NEW THIS WEEKNo more scrabbling around trying to track down that hard-to-find object - our new overview page for Insight gives you a bunch of new ways to access your favorite, recently visited objects and object schemas.
Even better, there’s a cross-schema search bar front and center to save you time! Learn more about searching for Insight objects.
Improved naming for imported object types
NEW THIS WEEKWhen you import CSV or JSON data into Insight for Jira Service Management, you can automatically create a new object type using that data. The name of this new object type will now be the filename of your source data.
Learn more about importing data into Insight for Jira Service Management.
Updates to how you create projects in Jira
ROLLING OUTCreating projects in Jira is now simpler with our new template library. Browse templates across the Jira products you own, with additional information to assist you in finding the template that best fits the way your team works.
Additionally, we’ve renamed our project types (next-gen and classic) to make them clearer and more descriptive:
- Next-gen projects are now named team-managed projects. The functionality itself remains the same and continue to be ideal for independent teams who want to control their own working processes and practices in a self-contained space.
- Classic projects are now named company-managed projects. Setup and maintained by Jira admins, company-managed projects remain the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow.
Introducing a new look for your Opsgenie integrations
ROLLING OUTNow you can add new integrations to your Opsgenie account and manage your existing ones from a single Integrations menu under Settings. We’ve also made integrations easy to set up using a simpler framework, which is currently available for Jira Software Cloud and Jira Service Management Cloud integrations. Select the integrations with a New highlight to try them.
Object Schema Import enabled
ROLLING OUTWe’ve added the ability to import one or more complete object schemas from the Insight Asset Management Cloud app to Insight in Jira Service Management Cloud. Learn more about importing an object schema.
Suggested knowledge base articles on the portal will now show snippets
ROLLING OUTThe suggested knowledge base articles that your customers see on the portal will now include the most relevant snippets from the articles, determined by AI, to help find the information they need, faster.
Improved SLA format for longer dates
We’ve improved the way to display the service level agreement (SLA) goal times to enhance the agent experience on both queue view and issue view: displays the relative time and date. For example, it'll display today, yesterday, tomorrow, or the exact date for completed, or breached SLAs. We've also introduced a tooltip to show hours remaining or past, and the percentage towards the SLA goal.
New approvals configuration experience
ROLLING OUTWe’ve updated the way you configure your approval steps in Jira Service Management to make the process easier.
Out-of-the-box knowledge base now available in your service project
ROLLING OUTWe’ve brought Confluence’s rich editing experience to Jira Service Management to help you level up your knowledge base management. Your team can now create and edit knowledge base articles without leaving your service project.
Learn how to set up your native knowledge base in Jira Service Management.
Once you’ve set up your knowledge base, select the Create article button and start creating content directly in the editor that opens up within your service project. Your agents can also create new knowledge base articles from the issue view.
Access more help articles within Jira Service Management
ROLLING OUTWe've updated the links within Jira Service Management to open support articles in the help panel, instead of on Atlassian Support. This will save time and allow you to read articles without leaving the page you're working on.
Changes to incidents in Jira Service Management
We've increased the capability of incidents in Jira Service Management. You can now connect your Slack workspaces and create dedicated chat channels for each incident, send emails to incident stakeholders to keep them updated, and mark incidents as major to view them in a separate queue. Please note, some of these features will automatically appear, and some will need to be turned on by an admin.
Also, we've removed the Major Incidents section that pulls incidents from Opsgenie, removed the Create major incident button from the top of the issue view, and added a Major incident toggle under the Details section of the issue view. Learn more about all the changes to incidents in this community post.
Content editing for customer notifications is disabled for free plans and evaluators
If you’re on a Free plan or trial period of Jira Service Management, the ability to edit customer notifications is disabled to reduce the risk of generating spam emails. You are able to view the content of the customer notifications. Learn more about creating and editing customer notifications
JSM dynamic queues skip issue count refresh threshold
ROLLING OUTFor queues with more than 1000 issues (previously 10000 issues), the issue count badge will show 999+
in the project sidebar. The exact issue count will be visible in the queue view when the queue is actively selected. This brings improvement to issue count refresh performance for all queues in the project sidebar.
jsm-insight-legacy-fe-comments-enabled
If you have the permission to edit an object, you can now also add comments to an object in Insight. You can also edit or delete any existing comments.
You can view, add, edit, and delete comments by selecting Activity > Comments in the Object view.
Jira Work Management
The new and improved board view
ROLLING OUTCheck out the new and improved board view in Jira Work Management! Jira Work Management boards are designed to give you an easy and clear way to visualize work. You get a snapshot of project progress, including what work is yet to be started, what's in progress, and what is completed. Easily drag your issue cards throughout the workflow to columns that reflect the relevant status.
Add people to your project
ROLLING OUTCollaborate with your team by inviting more people to your business project from the list, board, calendar, and timeline view. Select the invite button at the top of your preferred view in your business project, and fill out the details.
Filter by assignee using avatars
Filter your items by assignee in any view by selecting the avatar. To see the items assigned to a particular team member, select their avatar at the top right of your preferred view, and it will filter the items by assignee.
Confluence
Get insights around what keywords your team are searching for
NEW THIS WEEKYou can now get a detailed understanding of individual search term performance on your site by analyzing graphs that measure searches and click-through rates over time, as well as insights showing which pages are getting the most clicks and which spaces are being visited most, for a particular term.
Hiding the Like button on archived pages
ROLLING OUTWhen you archive a page, you’re signaling to your team that this page is outdated or otherwise no longer relevant to current work. Since no one should be paying attention to or engaging with these pages, we’ve hidden the Like button so no new likes can be added.
You’ll still be able to see all likes the page accrued up until it was archived.
Invite guests for external collaboration (early access)
ROLLING OUTExternal collaboration is a Confluence feature that lets your team collaborate with people that are “external” in some way, such as a client or a contractor. It’s a secure way to open your Confluence instance to anyone you need to work with.
And the way you do that is you invite them as guests.
Guests have limited access to your instance. Unlike regular users who have a broad level of access by default, guests only have access to the spaces to which they have been specifically assigned access.
Guests also have limited access to user information for your regular “internal” users.
Note: External collaboration is in the process of rolling out as part of an early access program for customers on the premium plan.
Bulk archive up to 500 pages at a time
To ensure Confluence performs at the highest level, we’ve limited the amount of pages you can bulk archive or bulk restore to 500 pages at a time. We hope to increase the limit soon!
Find your way with the new Home
ROLLING OUTQuickly get back to your work, catch up on relevant activity, and discover what’s happening with the new Home. Select Home in the global navigation bar.
Space settings are easier to navigate
ROLLING OUTWe reorganized and renamed some space settings, and added a search bar, to make it easier and faster to find the settings you’re looking for.
Android app update v2.13 - Dec 1st, 2021
ROLLING OUTSay goodbye to all the scrolling and searching—now you can jump straight to comments by tapping the comments icon at the bottom of the page.
Import files from Microsoft OneDrive and SharePoint
ROLLING OUTBring into Confluence existing content from different Microsoft OneDrive and SharePoint sites. Once you gather up all the information scattered in various places, Confluence can be the one place your team goes to as their source of truth.
To import OneDrive and SharePoint files:
1. Create a Confluence page
2. Select the Import tab from the panel on the right
3. Select OneDrive and choose the file to import
Access your organization administration from any Atlassian product
ROLLING OUTYou can now access your organization administration from any of your products through the Product switcher in the top navigation. This makes it easy to manage all of your accounts and security policies globally across your sites and products.
Search terms stick around
ROLLING OUTWhen you are looking for the right content using the global search, the text you entered and any filters you chose don’t go away when you select a result in the list or navigate somewhere else.
Type the URL "make.page" to create a Confluence page
ROLLING OUTSpeed up the process of creating a page in Confluence by typing make.page in the URL of your browser. The page is created in your personal space, and you can start editing right away. The page can be moved later once you've jotted down your ideas. If you don't have a personal space, the page will be created in the space you visited most recently.
Bitbucket
Horizontal global navigation bar now available!
ROLLING OUTHelp us welcome horizontal navigation to Bitbucket Cloud. We are joining Jira and Confluence Cloud and moving our global navigation from a vertical bar along the left side to a horizontal bar displayed along the top of Bitbucket Cloud. This update:
- provides a consistent user experience for our customers using other Atlassian products
- moved pull requests, issues, and snippets to the dropdown menu under More
- features a global ‘Create’ button that displays the most frequently used global and contextual ‘create’ actions
Ready to try the new horizontal navigation bar? Learn more about it in the Bitbucket Community.
Deprecation notice - Atlassian account passwords for API and Git activity will be disabled 1 March 2022
ROLLING OUTAs previously announced in the Bitbucket blog, beginning 1 March 2022, Bitbucket users will not be able to use their Atlassian account passwords for API and Git activity.
Additionally, we've recently announced that new users with Atlassian accounts created on or after 13 September 2021 will not be able to use their account passwords for these Bitbucket activities.
For API and Git operations, an app password with the necessary scopes can be used in place of your account password. Please see Bitbucket Cloud documentation for a detailed explanation of what app passwords are and how to create and use them.
Other functionality affected
OAuth 2.0 Resource Owner Password Credentials Grant flow
It will no longer be possible to perform the OAuth 2 Resource Owner Password Credentials Grant flow, since this requires an Atlassian account password. App developers should use one of our supported OAuth 2.0 flows to obtain access tokens.
Obtaining a Two Step Verification recovery token over SSH
Bitbucket previously allowed a combination of an SSH key and password to retrieve a Two Step Verification (2SV) recovery token. This will no longer be supported. Users with 2SV enabled should visit their personal settings and securely save or write down their recovery tokens to avoid a 48-hour lockout in case of a lost or stolen 2SV device.
Compass
Activity feed timeline view
NEW THIS WEEKA component's activity feed in Compass now presents event details on a visual and interactive timeline view showing the relative time distances between a component’s events. The timeline view shows events for your component along with events from the component’s upstream dependencies, enabling you to correlate between the dependant components. You can view the timeline view on the component’s Activity page.
Learn more about setting up and viewing a component's activity feed
Metrics REST API now available
ROLLING OUT NEW THIS WEEKOur metrics REST API is now available to ingest metric values. Use the Compass REST API to push metric values to your components.
Display metrics on components
ROLLING OUTYou can now create and connect metrics to your components and display the metrics on your component's overview page. Connecting metrics to components in Compass helps you track their performance and that of their owner teams.
LaunchDarkly app helps you visualize feature flags for related Compass components
ROLLING OUTThe LaunchDarkly app is now available under Apps in Compass. Install and configure this app to quickly see which feature flags are currently active and a timeline of when they were added, removed, or modified.
Once the app is installed, select LaunchDarkly from the left side menu on a component's details page to see the feature flag information.