Atlassian Administration: What is the difference between Users Page and Managed accounts Page?
Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.
Which user management experience do you have?
To check, go to your organization at admin.atlassian.com and select Directory. If the Users and Groups lists are found here, then you are using the centralized user management. Learn more about the centralized user management
Here is the difference between both user management experiences:
Original | Centralized |
As a site administrator or organization admin, Users is found under Product site.  | As an organization admin, Users is found under Directory tab.  |
Your exact experience will be dependent on whether your organization has the Original or Centralized org. admin experience.
Managed accounts and Users pages serve different purposes in Atlassian Administration.
Managed accounts
To reach the Managed accounts page:
Go to admin.atlassian.com
Directory > Managed accounts
Managed accounts page lists all the accounts being managed by your Organization. When you verify a domain and claim accounts, the Atlassian accounts you claimed during this process become managed by your Organization. If you are interested to know more about managed accounts, please check What are managed accounts? | Atlassian Support
On the Managed accounts page, you will be able to see :
Total number of Atlassian accounts being managed in your org
Number of managed accounts that are deactivated
Percentage of managed accounts that are using secure login [SSO or MFA]
Product Access of your managed accounts
Deactivated/Deletion Status of managed accounts
List of all managed accounts
Option to Create an export of managed accounts Export managed accounts | Atlassian Support
Option to select an account to de/reactivate
Managed Accounts Page
When you access any of the managed accounts, you will be taken to a page where the URL is in this format:
- https://admin.atlassian.com/o/<organization_id>/members/<atlassian_account_id>
Where <organization_id> refers to your Atlassian Organization unique identifier, and the <atlassian_account_id> to the unique identifier of the managed Atlassian Account.
This page allows you to control the lifecycle of your managed accounts, including actions such as deletion, cancel deletion, deactivation, reactivation, change email, etc.
Additionally, it also provides an overview of other aspects of the managed Atlassian Account, giving you the opportunity to modify them.
Check if the Atlassian Account is synced via provisioning
Edit attributes such as email addresses, full name and extra details.
Administer security options for particular account such as:
View and administer recently used devices
View and control API Tokens
Check the status of Two-step verification
Users
The Users page lists all the accounts that are "Active", "Invited", or "Suspended" for the Atlassian Sites you have under your organization.
When you go to any of the accounts from Users page, you will be taken to a page where the URL is in these formats:
- Centralized user management: https://admin.atlassian.com/o/<organization_id>/users/<atlassian_account_id>
- Non-centralized user management: https://admin.atlassian.com/s/<site_id>/users/<atlassian_account_id>
The accounts listed here may be managed by your organization or may be external, unmanaged accounts. It's important to note that this page only displays users who have received an invitation to the Atlassian Site.
Unlike the Managed accounts page, you can't manage the account lifecycle from the Users page. You can only manage their status on your site. On Users page, you can see:
Total number of Users invited to your site(s);
Active users;
Option to Invite users to site Invite a user | Atlassian Support;
Option to suspend, remove a user from site;
Option to assign product access and group membership;
Option to create export of users on site level Export users from a site | Atlassian Support;
Accounts status on the site;
Last active time on site (This can be delayed up to 24 hours).
The confusion between Users and Managed Accounts pages often arises because users who have verified a domain and claimed accounts might expect that these newly added managed accounts will automatically gain Site Access. However, this is not the case.
To access Atlassian Sites, users must be explicitly invited to Atlassian Sites you own, or gain access through different methods as listed in this documentation.
Use cases for Managed accounts page and Users page
Suitable Actions | Managed accounts | Users |
|---|---|---|
Deactivate managed account |
| |
Reactivate managed account |
| |
Delete managed account |
| |
Invite users to the site |
| |
Assign product access |
| |
Assign group membership |
| |
Export accounts |
|
|
Remove product access |
| |
Edit account attributes |
|
