Github or Bitbucket smart commits do not work when JIRA Software users have the same email address

Still need help?

The Atlassian Community is here for you.

Ask the community

Error rendering macro 'viewport-redirect'



Smart commits are not being recorded in JIRA Software even when the syntax formatting is as expected.

The following line is thrown in atlassian-jira.log:

2013-01-11 15:46:11,262 DefaultSmartcommitsChangesetsProcessor:thread-5 WARN anonymous 893x18285x1 -, /rest/bitbucket/1.0/repository/2/sync[plugins.dvcs.smartcommits.DefaultSmartcommitsService] Found more than one user by email with username - assuming can not recognise.


Two or more JIRA Software accounts are sharing the same email address.


Change the email address for those related accounts so they are not duplicated.

Last modified on Oct 6, 2017

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.