LucidCharts Not Displayed in Confluence Cloud

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Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Problem

Lucidchart diagrams are not being displayed in Confluence Cloud. Information is only viewable when editing a page, which causes confusion because users assume there is no content. 

Cause

First rule out whether its configuration or billing related. 

Then determine whether its impacting 1 individual or if its happening across all users. 

Resolution

  • Using your existing Confluence Cloud credentials, login to a different computer and determine if you can see the diagrams
  • Clear all cache and cookies from your browser, and restart your browser - additionally, try using alternative web browser

  • Contact Lucidchart support

Last modified on Nov 15, 2018

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