"We were unable to grant the user access to the following application(s):" error when creating new users

Still need help?

The Atlassian Community is here for you.

Ask the community


When you try to create a new user, the following error occurs:

We were unable to grant the user access to the following application(s):

However, the product listed (for example Bamboo or Confluence) is not active in your instance.


The Default Application Access still tries to add the newly created user to the deactivated product.


Go to the Default Application Access page, select the products you wish and click Save. This will remove the inactive application from the default access.

If your Cloud instance is has only JIRA, the Default Application Access page isn't visible in the UI. You can access it at the following URL: https://example.atlassian.net/secure/admin/user/EditDefaultApplicationAccess!default.jspa. Only JIRA will be visible in the list, click Save anyway and it will remove the now-inactive application(s) from the default access.


Last modified on Feb 19, 2016

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.