Data Collection Policy

Why does Confluence collect usage data?

We're proud that Confluence is one of the most versatile collaboration tools on the planet, and we will continue to deliver innovative new features as quickly as we can. In order to prioritize the features we deliver, we need to understand how our customers use Confluence, what's important, what's not, and what doesn't work well. The collection of usage data allows us to measure the user experience across many thousands of users and deliver features that matter.

What data is collected?

The type of data we collect is covered in our Privacy Policy. Please read it - we've tried to avoid legal jargon and made it as straightforward as possible.

To view a sample of data that might be collected from your specific installation, go to  > General Configuration > Analytics.

Data is always collected in Confluence Cloud.

How is data collected from Confluence?

Older versions of Confluence (prior to Confluence 5.6 or Confluence Questions 1.0.618) didn't collect usage data. Analytics are collected using the Atlassian Analytics system app. The app collects analytics events in a log file which is located in <confluence-home>/analytics-logs. The logs are periodically uploaded using an encrypted session and then deleted. If Confluence is unable to connect to the Internet, no logs are ever uploaded. 

Enabling/disabling data collection in Confluence

You can turn off analytics collection at any time. Go to  > General Configuration > Analytics.

Last modified on May 30, 2022

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