Symptoms

After upgrading Confluence to version 5.4.x, the Atlassian OAuth Service Provider Plugin is disabled and 'grayed' out (no enable button).

The following can be seen in the atlassian-confluence.log when starting Confluence:

2014-07-28 16:22:23,640 WARN [main] [atlassian.plugin.manager.DefaultPluginManager] addPlugins System Plugin 'com.atlassian.oauth.serviceprovider' is disabled.

Diagnosis

• You might be encountering CONF-32397 - Getting issue details... STATUS
• Generate a Confluence Support Zip and check the application.xml file to see if com.atlassian.oauth.serviceprovider.sal is ENABLED
• Clear the Confluence Plugin Cache
• Ensure there's no custom OAuth plugin blocking the Atlassian OAuth plugin

Cause

The UPM (Universal Plugin Manager) is not updated to the latest compatible version and com.atlassian.oauth.serviceprovider is disabled in BANDANA's plugin.manager.state.Map.

Resolution

1. Upgrade the UPM to the latest version
2. Backup your database.

3. Run the following query:

   select * from BANDANA where BANDANAKEY='plugin.manager.state.Map';

4. Update the BANDANAKEY to remove com.atlassian.oauth.serviceprovider from plugin.manager.state.Map. Removing Malfunctioning Add-ons will guide you through this process


5. Restart Confluence