Can't Access Confluence Through Mobile

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

You are unable to access Confluence through mobile.

The following appears in the atlassian-confluence.log

java.lang.IllegalStateException: Request-local WebResourceAssembler has already been initialised
at com.atlassian.plugin.webresource.assembler.DefaultPageBuilderService.seed(DefaultPageBuilderService.java:48)
Stack Trace:[hide]
java.lang.IllegalStateException: Request-local WebResourceAssembler has already been initialised at com.atlassian.plugin.webresource.assembler.DefaultPageBuilderService.seed(DefaultPageBuilderService.java:48) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26) at com.sun.proxy.$Proxy400.seed(Unknown Source) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302) at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) at 

(warning) Please note that this error is very similar to another issue which also causes Confluence to become inaccessible on mobile.  If the below solution does not work for you, please also check: Can't Access Confluence Through Mobile or Saving is not Possible After Upgrade

Cause

This is caused by the server base URL not matching the current URL.  

Resolution

The resolution is to change the server base URL or access it by the one already set there.  Please see Configuring the Server Base URL.

 

Last modified on Nov 2, 2018

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