Problem

The comment box disappears from all Confluence pages and instead, it is replaced by the following code that is not parsed:

$soyTemplateRendererHelper.getRenderedTemplateHtml("com.atlassian.confluence.plugins.quickcomments:quick-comment-initial", "Confluence.Templates.Comments.displayTopLevelCommentEditorPlaceholder.soy", $templateParameters)

Image 1 - Issue:

Cause

The "Confluence Soy Template Renderer for Velocity" module (soyTemplateRendererHelperContext) for "Confluence Soy Template Support" plugin gets disabled.

The behavior is described on the following but tracker:
CONFSERVER-22390 - Getting issue details... STATUS

Resolution

Re-enabling the affected module should get rid of the issue.

Image 2 - Plugin:

Image 3 - Module:

 PS: also ensure that all modules for "Confluence Soy Template Support" plugin are enabled.

Option 1 - REST API (no downtime)

Sending REST API calls via CURL to Confluence and re-enabling the affected modules will fix the issue without downtime.

 This is our recommended approach.

1. Set the following session variables with current values:

   CONFLUENCE_BASE_URL=<Confluence Base URL>
   ADMIN_USRNAME=<local admin account username>
   ADMIN_PWD=<local admin account password>

2. Fetch the UPM Token:

   UPM_TOKEN=$(curl -I --user $ADMIN_USRNAME:$ADMIN_PWD -H 'Accept: application/vnd.atl.plugins.installed+json' ${CONFLUENCE_BASE_URL}'/rest/plugins/1.0/?os_authType=basic' 2>/dev/null | grep 'upm-token' | cut -d " " -f 2 | tr -d '\r')

3. Run the following command:

   curl --user ${ADMIN_USRNAME}:${ADMIN_PWD} -H 'Content-Type: application/vnd.atl.plugins.plugin.module+json' -X PUT ${CONFLUENCE_BASE_URL}'/rest/plugins/1.0/com.atlassian.confluence.plugins.soy-key/modules/soyTemplateRendererHelperContext-key?token='${UPM_TOKEN} --data '{"key":"soyTemplateRendererHelperContext","completeKey":"com.atlassian.confluence.plugins.soy:soyTemplateRendererHelperContext","links":{"self":"/rest/plugins/1.0/com.atlassian.confluence.plugins.soy-key/modules/soyTemplateRendererHelperContext-key","modify":"/rest/plugins/1.0/com.atlassian.confluence.plugins.soy-key/modules/soyTemplateRendererHelperContext-key","plugin":"/rest/plugins/1.0/com.atlassian.confluence.plugins.soy-key"},"enabled":true,"optional":false,"name":"Confluence Soy Template Renderer for Velocity","recognisableType":true,"broken":false}'

Once done, the comment boxes should re-appear.

Option 2 - Database (requires downtime)

If you are having trouble enabling the module, you may do the following:

1. Shutdown Confluence
2. Backup your database

3. Run the following SQL query (this will set all plugin modules back to their default enabled/disabled state, so be sure to check that all plugins are functioning as expected, especially the HTML Macros if you have them enabled):

   UPDATE BANDANA SET BANDANAVALUE='<map/>' WHERE BANDANAKEY='plugin.manager.state.Map'

4. Delete the following cache folders:
   
   1. <confluence_home>/plugins-osgi-cache
   2. <confluence_home>/bundled-plugins
   3. <confluence_home>/plugins-temp
   4. <confluence_home>/plugins-cache
   5. <confluence-home>/bundled-plugins_language


5. Start Confluence. The cache folders will be recreated and the plugins will be rebuilt
6. Check all your plugins are working as expected