Confluence is unable to startup due to Marketplace connectivity issues

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

Confluence is unable to startup. The catalina.out and atlassian-confluence.log both show the application starting up, but you never see a complete startup message.\

 

The following appears in the atlassian-confluence.log

2017-11-15 08:10:43,427 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.7 [build 5780  based on commit hash e911fdad641asdfca1ecd5a]
2017-11-15 08:10:45,467 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization started

However, you never see the following message in the log:

2017-11-15 08:15:47,514 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve

Diagnosis

Environment

Diagnostic Steps

  • Disable firewall and see if the issue continues

Cause

There is a bug in the UPM that prevents startup when this occurs:  UPM-5347 - Getting issue details... STATUS .

Workaround

The following can help resolve this issue while Confluence is unable to start:

Resolution

Update to the latest version of the UPM: Updating the Universal Plugin Manager.

 

Last modified on Nov 15, 2017

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