Confluence is unable to startup due to Marketplace connectivity issues

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

Confluence is unable to startup. The catalina.out and atlassian-confluence.log both show the application starting up, but you never see a complete startup message.\

 

The following appears in the atlassian-confluence.log

2017-11-15 08:10:43,427 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.7 [build 5780  based on commit hash e911fdad641asdfca1ecd5a]
2017-11-15 08:10:45,467 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization started

However, you never see the following message in the log:

2017-11-15 08:15:47,514 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve

Diagnosis

Environment

Diagnostic Steps

  • Disable firewall and see if the issue continues

Cause

There is a bug in the UPM that prevents startup when this occurs:  Unable to locate Jira server for this macro. It may be due to Application Link configuration. .

Workaround

The following can help resolve this issue while Confluence is unable to start:

Resolution

Update to the latest version of the UPM: Updating the Universal Plugin Manager.

 

Last modified on Nov 15, 2017

Was this helpful?

Yes
No
Provide feedback about this article
Powered by Confluence and Scroll Viewport.