Problems Connecting to the Atlassian Marketplace

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Symptoms:

An error message in a UPM administration page says that the Atlassian Marketplace server is not reachable, or you encounter other connection-related problems while using the Universal Plugin Manager (UPM)  app (also known as add-on or plugin) administration pages.

What's going on:

The UPM must be able connect to the Atlassian Marketplace website to perform a number of functions, such as checking for app updates and installing new apps.

If you encounter network-related problems while using UPM, try the following troubleshooting steps:

If needed, you can disable Marketplace connectivity for UPM as follows:

  • Disable the connection to the Atlassian Marketplace. (This feature is available in UPM 1.5 and later.)
    • Set the system property upm.pac.disable to true. When this property is set to true, UPM does not try to access the Atlassian Marketplace. Example:
      -Dupm.pac.disable=true
    • Refer to the application documentation to see how to set a system property: Bamboo, Confluence, FishEye/Crucible, JIRA.

The following features will work without an Internet connection:

  • Managing existing apps.
  • Uploading app distribution files from a local server.
  • Audit logging.

For more information, see Configuring Marketplace connectivity.

Last modified on Sep 11, 2018

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