Confluence Server 6.13 or later fails with DLL error when installing on Microsoft Windows
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When installing Confluence Server or Data Center 6.13 or later manually, on Microsoft Windows with AdoptOpenJDK, installation fails with the following error.
Could not use bundled JRE. Please send this log file to your software vendor. The log file contains errors similar to the following:
ERROR: Could not get DLL-Handle
ERROR: Could not load functions
ERROR: Could not load bundled JRE. Trying to find another JRE.
ERROR: No JVM found
ERROR: Could not find another JRE.Cause
Your version of AdoptOpenJDK is missing the msvcr100.dll. This is usually because you've downloaded the .tar.gz package of AdoptOpenJDK instead of the Windows AdoptOpenJDK OpenJDK8U-jdk_x64_windows_hotspot_.....zip package.
Workaround
There are two options:
- You can manually install the Visual C++ 2010 distributable package, which contains the required dll. Download the package from Microsoft at https://www.microsoft.com/en-au/download/details.aspx?id=5555
- Alternatively, download the Microsoft Windows AdoptOpenJDK zip package which has the
msvcr100.dllbundled.