Duplicates in the People Directory
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
One or several users have multiple entries in the People Directory. Duplicated users are not shown in @mentions or shares.
Diagnosis and Resolutions
There are two possible causes for this - either a corrupt search index, or duplicated entries in the database.
- A corrupted search index. Rebuild the index from
Administration > Content Indexing. If that fails, try rebuilding the index from scratch. NB: If you use Atlassian Cloud, you may need to contact Support to perform the reindex, as per CONFSERVER-33400 - Confluence Administrators unable to Reindex Manually. You may be experiencing a bug that causes duplicate data in the database. Please follow the workarounds in the bug reports below to resolve the issue.
- Duplicated USERINFO rows in the database. CONFSERVER-30050 - Users are duplicated in the People Directory, shares, mentions, and have two USERINFO records in the database. This is fixed on Confluence 5.9.8 or later
- Duplicated entries in the user_mapping table. CONFSERVER-36018 - Duplicates in the People Directory due to duplicates in the user_mapping table
- CONFSERVER-54971 - Unknown Users appears in Mentions, permissions, etc due to duplicates in the user_mapping table
- CONFSERVER-56554 - Users are duplicated in the search results due to duplicated USERINFO records in the database
Last modified on Jan 22, 2025
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