Duplicates in the People Directory
One or several users have multiple entries in the People Directory. Duplicated users are not shown in @mentions or shares.
Diagnosis and Resolutions
There are two possible causes for this - either a corrupt search index, or duplicated entries in the database.
- A corrupted search index. Rebuild the index from
Administration > Content Indexing. If that fails, try rebuilding the index from scratch. NB: If you use Atlassian Cloud, you may need to contact Support to perform the reindex, as per - CONF-33400Getting issue details... STATUS .
You may be experiencing a bug that causes duplicate data in the database. Please follow the workarounds in the bug reports below to resolve the issue.