hipchat-client-io exception ERROR entries in log

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Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.

Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

The following appears in the atlassian-confluence.log:

2014-10-05 20:16:41,725 hipchat-client-io:thread-3 ERROR      [http.nio.protocol.HttpAsyncRequestExecutor] 
http-outgoing-133 [CLOSED] HTTP protocol exception: null
java.nio.channels.ClosedChannelException
	at sun.nio.ch.SocketChannelImpl.ensureReadOpen(SocketChannelImpl.java:236)
	at sun.nio.ch.SocketChannelImpl.read(SocketChannelImpl.java:279)
	at org.apache.http.nio.reactor.ssl.SSLIOSession.receiveEncryptedData(SSLIOSession.java:340)
	at org.apache.http.nio.reactor.ssl.SSLIOSession.isAppInputReady(SSLIOSession.java:366)
	at org.apache.http.impl.nio.reactor.AbstractIODispatch.inputReady(AbstractIODispatch.java:118)
	at org.apache.http.impl.nio.reactor.BaseIOReactor.validate(BaseIOReactor.java:220)
	at org.apache.http.impl.nio.reactor.AbstractIOReactor.execute(AbstractIOReactor.java:284)
	at org.apache.http.impl.nio.reactor.BaseIOReactor.execute(BaseIOReactor.java:106)
	at org.apache.http.impl.nio.reactor.AbstractMultiworkerIOReactor$Worker.run(AbstractMultiworkerIOReactor.java:604)
	at java.lang.Thread.run(Thread.java:722)

Diagnosis

Multiple entries exist in the log.

Resolution

The Confluence plugin cache needs to be cleared. Please refer to this article for instructions on how to do this.

Cause

From Oracle documentation:

"Checked exception thrown when an attempt is made to invoke or complete an I/O operation upon channel that is closed, or at least closed to that operation. That this exception is thrown does not necessarily imply that the channel is completely closed. A socket channel whose write half has been shut down, for example, may still be open for reading."

 

Last modified on Jan 8, 2025

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