IBM JDK on Z-Series crashes when importing using the Office Connector

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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

When using "Doc Import" (or "Edit in Word") feature in the office connector, the JVM crashes. Apparently this happens only on IBM's JVM. Because the JVM exits, there is no output in the logs, but you will get a javacore dump in the logs folder.

Cause

This is due to a bug in IBM's JVM.

Resolution

Switch to a supported JDK as listed on this document: Supported Platforms

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

Last modified on Feb 26, 2016

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