JIRA notifications are not included in the Confluence Workbox

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Symptoms

JIRA has been configured as an application link in Confluence according to this page but JIRA notifications are not included in the Confluence Workbox:

Diagnosis

In Confluence Admin > In-app notifications you do not see JIRA as a linked application:

Cause

Confluence and JIRA need to fully trust each other in order for JIRA notifications to be shown in the Confluence Workbox.

Resolution

  • Alternatively, you edit your existing Application Link by going to Confluence Admin > Application Links and configure your Application Link with JIRA to include some kind of authentication.

Last modified on Nov 2, 2018

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