Symptoms

JIRA has been configured as an application link in Confluence according to this page but JIRA notifications are not included in the Confluence Workbox:

Diagnosis

In Confluence Admin > In-app notifications you do not see JIRA as a linked application:

Cause

Confluence and JIRA need to fully trust each other in order for JIRA notifications to be shown in the Confluence Workbox.

Resolution

• You can recreate the application link and make sure that the two applications fully trust each other:

• Alternatively, you edit your existing Application Link by going to Confluence Admin > Application Links and configure your Application Link with JIRA to include some kind of authentication.