Tools Menu Not Available In Any Page
- You can see and click on "Tools" in Confluence page but the menu/options are missing.
- Enabling Plugin Safe Mode didn't make any difference
- The problem persists even if you are using the default theme with no existing customization e.g. layout, stylesheet
Run the following query to check if confluence.content.action.menu is set to false in the database:
select * from BANDANA where BANDANAKEY='plugin.manager.state.Map';
If the result is returned with something like below, proceed to the resolution section:
... ... <map> <entry> <string>confluence.content.action.menu</string> <boolean>false</boolean> </entry> </map> ... ...
confluence.content.action.menu (Content Action Menu Sections Add On) which is a system/bundled plugin is set to false in the database
Update the database (BANDANA table) and set confluence.content.action.menu to true and restart Confluence:
update BANDANA set BANDANAVALUE='<entry> <string>confluence.content.action.menu</string> <boolean>false</boolean> </entry> </map>' where BANDANAKEY='plugin.manager.state.Map';
Backup the database before performing any changes to it as a precaution measure