Changing your Password

Changing or Resetting your Password

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If you are authorized to use Crowd, you can log in to Crowd's Self-Service Console and change your password, as described below. If you have forgotten your password or your username, you can ask Crowd to email your username and reset your password.

To change your password

  1. Log in to Crowd.
  2. If you are not a Crowd administrator, you can skip this step because you will go directly to the Crowd Self-Service Console.
    • If you are a Crowd administrator, the Crowd Administration Console will open. Click the 'My Profile' link in the top navigation bar.
  3. The Crowd Self-Service Console will open.
  4. Click 'Change Password' in the left-hand menu.
  5. The 'Change Password' screen will appear, as shown in the screenshot below. Enter the following information:
    • Current Password — Your current password.
    • New Password — The new password you would like to start using.
    • Confirm Password — Your new password again, to verify that you typed it correctly the first time.
  6. Click the 'Update' button.
  7. If the change is successful, a 'Password updated' message will appear on the screen.

Password change applies to one user directory only

In most cases, your username will be defined in one user directory only. But some organizations may have more than one user directory. For example, your username may be defined in Crowd for Jira use, and also in another Crowd-connected directory (e.g. LDAP) for use in another application. If you change your password, the new password will apply only in one directory: the directory mapped to the 'crowd' application and defined as first in the directory sequence. Your Crowd administrator can define the order of the directories, as described in the Crowd Administration Guide.

Last modified on May 17, 2022

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