Logging in to Crowd

If you are authorized to use Crowd, you can log in to Crowd's Self-Service Console to update your user profile and view other information about your username. The Crowd administrator can grant people access to the Self-Service Console, as described in the Crowd Administration Guide. Basically, the administrator should ensure that your username is in a user directory which is mapped to the Crowd application.

If your administrator has configured Crowd to allow single sign-on (SSO), then you only need to log in once. When you start another Crowd-connected application, you will be logged in automatically.

On this page:

How to Log In

To log in to Crowd,

  1. Open Crowd in your web browser. In most cases, you will do this by typing an address like this one into the browser's address bar:


    Replace 'YOUR-CROWD-LOCATION' with the address of your Crowd server. (Ask your Crowd administrator for this address.)

  2. The Crowd login screen will appear, as shown in the screenshot below. Enter your username and password.
  3. Click the 'Log In' button.

If you have forgotten your password or your username, you can click the link labeled 'Can't access your account?'. Read more about resetting your password or requesting a forgotten username.

User Aliases

Crowd allows you to have different usernames in different applications. These different usernames are called 'aliases'. Your Crowd administrator can manage your aliases for the applications you are authorized to access.

  • When you log in to Crowd itself, you must use your primary username i.e. the one registered in Crowd.
  • If you choose to log in to another Crowd-connected application directly, such as Confluence or Jira, instead of logging in via Crowd, then you must log in using the alias registered in that application (Confluence, Jira, or whatever.)
  • If SSO is enabled you will only need to log in or log out once, to Crowd or a Crowd-connected application. When you start another Crowd-connected application, you will be logged in automatically.

SSO and Google Apps

These notes are relevant if your Crowd administrator has enabled single sign-on between Crowd and Google Apps:

  • Single sign-on (SSO) applies only to the applications within Google Apps. The Google Apps administration section (control panel) does not support SSO.
  • When you sign out of Google Apps, you will also be signed out of Crowd and all Crowd-connected applications. This is the usual SSO behavior.
  • But when you sign out of Crowd, you will remain logged in to Google Apps even though you will be logged out of other Crowd-connected applications. (Reason: Google does not rely on a cookie, so there is no easy way for Crowd to tell Google you have signed out.)
    (info) It would take some additional development to support single sign-out from Google Apps. If you would like to see this work undertaken, please vote for issue CWD-1238.
  • If you go directly to a Google Apps application without logging in to Crowd, Google Apps direct you to a Crowd login screen.
  • The Crowd login screen for Google Apps will not offer a 'Forgotten your password' link. You cannot change your Crowd password via Google Apps. Instead, if you need to change your password please log in to Crowd directly, by going to this URL: http://YOUR-CROWD-LOCATION:8095/crowd/

Last modified on Apr 15, 2024

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